Terms & Conditions
About & Conditions PAYAL MUSIC
Welcome to Payal Music (payalharmonium.com). These Terms & Conditions govern your use of our website, products, and services. By purchasing from us or using our site, you agree to these terms.
General
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Payal Music is a manufacturer and seller of harmoniums and other musical instruments.
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We serve both individual and wholesale customers within India and internationally, including Bangladesh, Nepal, Bhutan, Sri Lanka, Maldives, and Myanmar.
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We reserve the right to update these Terms & Conditions at any time.
Orders
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Orders can be placed online via our website or directly through our sales team.
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All orders are subject to product availability and acceptance by Payal Music.
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Wholesale buyers must provide valid business details before placing bulk orders.
Pricing & Payment
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Prices are listed in Indian Rupees (INR) unless otherwise stated.
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International orders will be converted to the relevant currency at the current exchange rate.
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Payments must be completed before shipment, using approved payment methods (bank transfer, online payment gateway, UPI, etc.).
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Any additional import duties, customs fees, or local taxes are the buyer’s responsibility.
Shipping & Delivery
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Delivery times vary based on product availability, location, and customs clearance.
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Domestic delivery: 1–6 weeks.
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International delivery: 2–8 weeks.
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We are not liable for delays caused by customs procedures, courier companies, or events beyond our control.
Returns, Replacements & Warranty
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We offer replacements for items with major manufacturing defects or transit damage (no refunds).
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Customers must notify us within 7 days of receiving the product to be eligible.
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Items must be returned in their original packaging with all accessories.
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All products include a 1-year warranty covering manufacturing defects.
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Servicing under warranty may require the customer to ship the item to our service location.
Wholesale & Export Terms
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Wholesale prices apply to verified resellers, music schools, and event companies.
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Minimum order quantities may apply.
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All exports comply with Indian export regulations and the import regulations of the destination country.
Use of Website
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You agree not to misuse our website, engage in fraudulent activities, or attempt to harm our systems.
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All website content, including product descriptions, images, and branding, is the property of Payal Music and may not be used without permission.
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Payal Music is not responsible for indirect losses, such as loss of income or business, resulting from product use or delivery delays.
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Our liability is limited to the value of the product purchased.
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These Terms & Conditions are governed by the laws of India.
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Any disputes will be handled in the jurisdiction of [Kolkata, India].